Now this is customer service: The Benjamin Hotel in New York City is so concerned about its level of customer service, they offer a sleep concierge. The service offers a mattress specifically created for the hotel and a menu of different pillows, including one with iPod capabilities.

The woman who has the job says that they have done a lot of research on sleep in order to better serve their customers. They offer services such as a pre-slumber massage and special treats that are believed to make people sleepy.

Some may find this extreme, but we here at Absorbent, Ink. think that it is a step in the right direction and that we could all learn a little something from the Benjamin Hotel staff. Which makes us wonder: what have we done for you lately? What more can we do today?

By the same token, what have you done for your clients and customers? We can help you improve your clients’ levels of satisfaction as well. Provide your clients and customers with a special gift to let them know you care. There is a slew of corporate gifts to choose from. If you need help, just let us know.

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